Time for a revolution…
(An episode where Peter screams out loud at stupidity in the Japanese service industry…)
I’m a businessman, and businessmen (Or businesswomen, businesspeople, drunken monkeys, or lobotomized fleas for that matter…) will tell you that in order to win or keep business, you do things to make your customers’ lives easier. Japan is reknowned the world over for its service industry’s fine attention to detail, its uncompromising quality control, and the pedestal upon which it places the consumer.That is, of course, unless you are a Japanese bank.
Case in point: Our main bank here in Japan is SMBC, or the Sumitomo-Mitsui Banking Corporation. Now I owe SMBC a lot — Without them Jan and I would have been up natto creek without any soy sauce (More on that in another post at some point.), but today I was stopped in my tracks — I actually cringed, and you know that knot you get in your chest when you feel helpless rage? Well, it grew to the point that I thought I would explode all over my LCD screen. Why?
The SMBC website only allows one to access information on their mortgage during the period between 9am and 9pm, Monday through Friday, excluding holidays.
UFF DA!
